1. What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or phone) when you visit a website. They allow the website to recognise your device and remember information about your visit, such as your preferred language or login state. Cookies cannot run programs or deliver viruses to your device.
Similar technologies include local storage, session storage, and pixel tags, which we use in the same way as cookies and which are subject to this policy.
2. How We Use Cookies
SoftCare uses cookies on our website (softcare.health). The SoftCare mobile app uses similar device-level storage mechanisms (not browser cookies) to maintain session state, which are governed by our Privacy Policy.
3. Types of Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are essential for the website to function. They cannot be disabled because the website would not work without them. They are usually only set in response to actions you make such as setting your privacy preferences, logging in, or filling in forms.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| sc_session | SoftCare | Maintains your authenticated session on the website | Session |
| sc_csrf | SoftCare | Protects against Cross-Site Request Forgery (CSRF) attacks | Session |
| sc_consent | SoftCare | Records your cookie consent preferences | 12 months |
3.2 Performance & Analytics Cookies
These cookies allow us to count visits and measure how users interact with our website so we can improve it. All information collected is aggregated and therefore anonymous — we cannot identify you individually from this data.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _sc_ga | SoftCare Analytics | Tracks page views and session data (self-hosted, privacy-first analytics) | 13 months |
| _sc_perf | SoftCare | Measures page load times and Core Web Vitals for performance monitoring | 30 days |
3.3 Functional Cookies
These cookies enable enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our website. If you do not allow these cookies, some features may not function properly.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| sc_lang | SoftCare | Remembers your preferred language setting (English or Arabic) | 12 months |
| sc_theme | SoftCare | Stores your display preference if applicable | 12 months |
| fonts.googleapis.com | Google Fonts | Loads Roboto font files for consistent typography. No personal tracking data is sent. | 1 year |
3.4 Marketing Cookies
We do not currently use marketing or advertising cookies on the SoftCare website. We do not display third-party ads and do not share data with ad networks for targeting purposes. If this changes, we will update this policy and seek your consent before setting any such cookies.
4. Your Choices & How to Control Cookies
4.1 Cookie Consent Banner
When you first visit softcare.health, a cookie consent banner allows you to accept or decline non-essential cookies. You can change your preferences at any time by clicking the "Cookie Preferences" link in the footer (when available).
4.2 Browser Controls
Most browsers allow you to refuse or delete cookies. Instructions vary by browser:
- Chrome: Settings → Privacy and Security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Cookies and site data
Note: Blocking all cookies may affect the functionality of our website, including the ability to log in.
4.3 Opt-Out Links
For any third-party analytics we use, you can opt out via their respective tools. Links will be provided if applicable as our third-party stack evolves.
5. Cookies in the Mobile App
The SoftCare iOS and Android apps use device-level storage (not browser cookies) to maintain sessions and preferences. This storage is governed by the Privacy Policy. You can clear app data via your device settings.
6. Changes to This Policy
We may update this Cookie Policy as we add new features or as regulations change. We will update the "Last updated" date at the top of this page and notify you of significant changes via in-app notification or email.
7. Contact
For questions about our use of cookies, email privacy@softcare.health or visit our Help Center.