About SoftCare

Our mission

Finding the right care, at the right moment, is harder than it should be. SoftCare exists to make that search clearer and more direct, so families can reach a verified CareGiver without long waits or guesswork.

Our promise is the one in our name: care, when you need it. We focus on giving you the information to choose with confidence, then staying out of the way so the care itself can happen.

What SoftCare is, honestly

SoftCare is a two-sided marketplace, available as an app for iOS and Android. On one side are patients and families looking for care. On the other are independent CareGivers offering their services. We connect the two.

We want to be plain about what this means. SoftCare is not a care agency, a clinic, or an employer. The CareGivers you find here are independent professionals, not our staff. We do not provide care ourselves and we do not give medical advice. What we provide is the platform, the verification, and the tools that make a booking work.

• A marketplace, not a care provider or employer
• Free to search and book — you pay only the CareGiver's hourly rate
• 0% platform fee for patients
• Available in English and Arabic, with right-to-left support
• CareGiver profiles span 30+ languages

How it works

For patients and families, SoftCare is free to search and book. You browse verified CareGivers, view their profiles, and send a booking request. A booking is not confirmed until a CareGiver accepts it. You pay only the CareGiver's hourly rate — there is no platform fee for patients.

For CareGivers, SoftCare is a place to offer independent work on their own terms. They create a profile, complete verification, and set their own hourly rate. They choose which bookings to accept.

Verification and the shield badge

Every CareGiver is verified before they can take a booking. We ask for a government-issued photo ID, a professional licence with its number and expiry date, and a live selfie to confirm the person matches the documents. Our team reviews each submission, usually within 24 to 48 hours.

When a CareGiver passes, a shield badge appears on their profile. It is worth being precise about what the badge means: it confirms that we have checked their identity and licence. It is a confirmation of identity, not a rating of clinical skill. To judge the right fit for your needs, read each CareGiver's profile, experience, and reviews.

Safety and trust

Trust is built into how a session runs, not just who you book. During a session, a live care sheet records what is happening, so families stay informed and there is a clear record of care.

The app includes an SOS button for urgent situations. In a real emergency, always call your local emergency number first, then use SOS. We also take data seriously: your information is handled with care and used to make the service work, not to get in the way of it.

• Live care sheet during every session
• SOS button — call your local emergency number first in an emergency
• Identity and licence verified before the first booking
• Your data handled with care

Our standards and values

A few principles guide how we build SoftCare. We are honest about what we are — a marketplace — and we do not dress it up. We keep our language plain, because care decisions are hard enough without jargon.

We verify before we connect, we put safety tools in every session, and we keep patients in control of their choices. We do not give medical advice, and we do not pretend to be the carer. Our job is to make the connection trustworthy, and then to support it.