This page explains how to delete your SoftCare account and what happens to your data afterwards. You can request deletion without installing the app.
- App name: SoftCare
- Developer: SoftCare
SoftCare is a marketplace that connects families with independent, licensed caregivers for in-home visits. Caregivers are not employed by SoftCare.
1. Delete your account in the app
If you can sign in to the app, this is the fastest route:
- Open SoftCare.
- Tap your profile photo in the top right.
- Go to Settings.
- Select Delete account.
- Confirm the request.
2. Request deletion without the app
If you cannot access the app, or you no longer have it installed, you can request deletion by email:
- Email softcare@gmail.com
- Send the request from the email address registered on the account
- Use the subject line Account deletion request
Requests are actioned within 30 days of receipt. We may need to confirm your identity before the account is deleted.
3. What happens after a deletion request
- The account immediately enters a 14-day grace period. During this time the account is deactivated and cannot be used to book or accept visits.
- After 14 days, the account and its personal data are permanently purged.
- Any active or in-progress bookings must be completed or cancelled before the account can be deleted.
4. What is deleted after the grace period
The following data is permanently removed:
- Name, email address, and phone number
- Profile photo
- Address and location data
- Chat messages and voice notes
- Care-recipient profiles
- Uploaded identity and licence documents
- Certificates
5. What is retained, and why
Some records cannot be deleted because they are required for record-keeping or by law:
- Care records from completed visits are anonymized — personal identifiers are removed — and retained for 7 years to meet healthcare record-keeping obligations.
- Anonymized and aggregated records are retained for 7 years.
- Transaction and billing records are retained where required by law and tax regulation.
6. Subscriptions bought through the App Store or Google Play
Deleting your SoftCare account does not cancel store billing. Subscriptions purchased through the App Store or Google Play must be cancelled separately in your Apple or Google account. If you delete your SoftCare account without cancelling there, the store subscription will continue to renew and charge you.
7. Questions
If you have a question about deleting your account or about your data, email softcare@gmail.com.