Contact SoftCare

Email support

For questions about your account, a booking, payments, verification, or anything else on SoftCare, email our support team at support@softcare.health. We read every message and reply as soon as we can.

SoftCare is a marketplace that connects you with independent, verified CareGivers. We can help you use the app, but we cannot give medical advice and we are not your care provider.

• Account and sign-in help
• Questions about a booking, including before a CareGiver has accepted it
• Payments and the CareGiver's hourly rate
• How verification and the shield badge work
• Reporting a problem or sharing feedback

Help inside the app

The fastest way to sort out a specific booking is inside the SoftCare app. Once you have made a request, you can chat directly with the CareGiver to agree on details before and during care.

The app also has built-in help wherever you need it, so you can find guidance without leaving the screen you are on. SoftCare is available in English and Arabic, with right-to-left support, and CareGiver profiles cover more than 30 languages.

Help Center and FAQ

For instant answers, start with our Help Center. You can ask a question in plain language and get a response drawn from how SoftCare actually works, from booking and pricing to the live care sheet and verification.

If you prefer to read, the FAQ covers the questions people ask most often, answered clearly. Both are available any time, without signing in.

• Help Center: ask a question and get an instant answer
• FAQ: the most common questions, answered in plain language

In a medical emergency

SoftCare is not for emergencies and does not provide emergency services. If someone is in danger or needs urgent medical help, call your local emergency number first.

During a care session, the app includes an SOS button to help you act quickly, but it does not replace your local emergency services. Always contact them first, then reach out to us afterwards if we can help.