When ICU-level home care helps
This level of care suits patients who are medically stable enough for home but still need close, skilled monitoring.
- A patient discharged from intensive care who still needs frequent vital-sign checks and observation.
- A ventilator-dependent or tracheostomy patient who needs trained support with the airway and equipment.
- Someone with complex medication schedules, feeding tubes, or drains that need careful tracking.
- Families coordinating round-the-clock care who want consistent documentation between shifts.
- A patient whose clinician has recommended close monitoring at home between hospital follow-ups.
- Relatives in another city who want to follow a loved one's care in real time.
What an ICU-level CareGiver does
- Monitors vital signs closely and records readings in the live care sheet during each session.
- Supports ventilator and tracheostomy care, including suctioning, where licensed and within scope of practice.
- Administers prescribed medications and tracks intake and output, where licensed.
- Manages feeding tubes, catheters, and drains within scope of practice.
- Assesses pain, breathing, mood, and sleep, and notes observations clinicians can review.
- Documents every session in the shared care sheet; Premium patients can export it as PDF or JSON.
- Uses the one-tap SOS button to alert your designated contact and the SoftCare safety team if a concern arises during a session.
- Escalates findings to your treating clinician and follows the care plan they have set.
What home critical care can and cannot replace
Home critical care complements hospital care; it does not replace an ICU, emergency department, or your medical team. CareGivers on SoftCare are independent and verified for identity and licence, not for any specific clinical skill — the shield badge confirms who they are, not what they can do. SoftCare is a marketplace and gives no medical advice. For any medical decision, speak with a qualified clinician, and in a life-threatening emergency call your local emergency number first.
Frequently asked questions
Can a CareGiver manage my ventilator or tracheostomy at home?
Many CareGivers support ventilator and tracheostomy care, including suctioning, where they are licensed and it is within their scope of practice. Chat with a CareGiver free before booking to confirm their experience, and follow the care plan set by your treating clinician.
Does this replace the ICU or emergency care?
No. Home critical care complements hospital and emergency services; it does not replace them. SoftCare is a marketplace, not a care provider, and gives no medical advice. In a life-threatening emergency, call your local emergency number first.
How does my family follow the care from another city?
Each session uses a live care sheet — a shared record of vitals, medications, intake and output, and observations. Authorised family in another city can follow along live, and Premium patients can export it as PDF or JSON to share with clinicians.
What does the verification and shield badge mean?
Every CareGiver passes a government photo ID, professional licence, and live selfie check, reviewed in 24-48 hours. The shield badge confirms their identity and licence checks passed — it confirms who they are, not their clinical skill for a specific task.
Arrange close care at home
Free to search and book. Chat with a CareGiver before you book, and follow every session on the live care sheet.
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